Refund Policy

In this Refund Policy, we, us or our means LR PART SHOP ABN 13 659 991 572. We follow the Australian Consumer Law (ACL), which means your rights are protected. 

When You Are Entitled to a Refund or Replacement

You are entitled to a refund or replacement only when required under the ACL, such as if the product you purchased:

• Is faulty or unsafe

• Does not match the description, sample, or demonstration provided

• Is not fit for the purpose you asked for and we agreed to

• Fails to meet consumer guarantees under the ACL

If the problem is major, you may choose a refund or replacement.
If the problem is minor, we may choose to repair, replace, or refund.

Change of Mind

Refunds or returns for change of mind are not offered as a right.
We may, at our absolute discretion, offer an exchange or store credit.

• If a change-of-mind return is accepted, the buyer is responsible for return postage costs.

• We are not required to provide a refund, replacement, or cover return shipping in these cases.

Proof of Purchase

To process a refund, exchange, or replacement, you must provide proof of purchase (e.g., receipt, bank statement, or tax invoice).

Exclusions

Refunds will not be provided if:

• The issue is due to misuse, abnormal use, or failure to follow care instructions

• The goods have been altered, damaged, or repaired by someone other than us without our approval

• The claim falls outside the timeframe a reasonable consumer would expect

 

How to Request a Refund or Replacement

To lodge a refund or replacement request, please contact us at:
Sales@lrpartshop.com.au
(Include “Refund” and your Order Number in the subject line.)

All goods must be returned to us for inspection before a refund or replacement can be processed.

• If the item is faulty due to a manufacturer defect, production error, or failure to meet consumer guarantees, we will cover the cost of return postage.

• Faults caused by misuse, modification, unauthorised repair, neglect, or failure to follow product instructions are not covered.

• If the return is accepted as a change of mind, the buyer is responsible for the cost of return postage.

We will respond within a reasonable time and provide next steps based on your consumer rights.